News ArticleInfosys Finacle Deploys Universal Banker Platform Across UNI Financial Cooperation’s Branch Network
Cloud-native solution unifies branch operations to deliver consistent member service throughout Atlantic Canada, marking a key milestone in UNI’s technology upgrade
Infosys Finacle has deployed its cloud-native Universal Banker platform across all branches of UNI Financial Cooperation, enabling unified and streamlined branch operations, omnichannel service continuity, and improved member experiences as part of UNI's branch modernization strategy.
Infosys Limited
Order Wins
Infosys Finacle has rolled out its AI-enabled, cloud-native Universal Banker platform across all UNI Financial Cooperation branches, streamlining branch operations and enhancing member service consistency as part of UNI's ongoing digital transformation.
The Universal Banker platform integrates multiple branch banking functions into a unified, role-agnostic workspace for employees, supporting smooth transaction handling and improved customer interactions.
Designed with embedded compliance controls and configurable workflows, the platform supports UNI's ability to maintain security while adapting branch operations as needed.
The deployment builds on the 2021 modernization of UNI’s digital banking on the cloud, underscoring continued collaboration between Infosys Finacle and UNI to optimize the platform and elevate both member and employee experiences.
With $5.3 billion in assets and 1,100 employees, UNI Financial Cooperation operates in Atlantic Canada promoting responsive and consistent service to its members.
Highlights
- Universal Banker platform deployed across UNI’s entire branch network in Atlantic Canada.
- Platform delivers unified teller workspace with role-agnostic workflows for streamlined transactions.
- AI-enabled system supports contextual member interactions and integrated interaction management.
- Cloud-native solution embeds compliance controls to maintain security and configurable operations.
- Deployment advances UNI’s branch modernization effort started with digital banking cloud modernization in 2021.
Key Data Snapshot
What happened
- Infosys Finacle deployed its Universal Banker platform across all branches of UNI Financial Cooperation in Atlantic Canada as part of branch modernization.
- The solution aims to unify branch operations and provide consistent, improved service to members.
Key details
- Universal Banker is an AI-enabled, cloud-native platform featuring a unified, role-agnostic teller workspace.
- It supports integrated interaction management to give employees relevant context during member service.
- Platform has embedded compliance controls and configurable workflows to adapt operations securely.
- The deployment expands on a previous digital banking cloud modernization partnership between UNI and Infosys Finacle initiated in 2021.
Strategic context
- The deployment supports UNI’s goal of simplifying branch operations, improving efficiency, and enhancing member experience.
- This technology upgrade aligns with UNI’s ongoing commitment to provide responsive and consistent financial services.
- Uni’s modernization includes leveraging cloud-native banking solutions to create scalable and flexible branch operations.
Background and context
- UNI Financial Cooperation is a major financial cooperative in Atlantic Canada with $5.3 billion in assets and 1,100 employees.
- Infosys Finacle is a part of EdgeVerve Systems, a wholly-owned Infosys subsidiary specializing in digital banking solutions globally.
- The collaboration between UNI and Infosys Finacle started in 2021 focused on digital banking cloud transformation.
- The Universal Banker platform facilitates a 'one banker, many roles' operational model, integrating multiple branch functions seamlessly.
Highlights
- Universal Banker platform deployed across UNI’s entire branch network in Atlantic Canada.
- Platform delivers unified teller workspace with role-agnostic workflows for streamlined transactions.
- AI-enabled system supports contextual member interactions and integrated interaction management.
- Cloud-native solution embeds compliance controls to maintain security and configurable operations.
- Deployment advances UNI’s branch modernization effort started with digital banking cloud modernization in 2021.
Disclosures
- Safe Harbor provisions under the Private Securities Litigation Reform Act of 1995
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