Question 1

How do I apply for an IPO?

Accepted Answer

Open the IPO section on Stockk, choose the IPO, enter lot quantity and bid price or cut-off, add your UPI ID, submit the application, and approve the mandate in your UPI app.

Question 2

Why is my IPO application not submitted?

Accepted Answer

IPO applications usually remain incomplete if the UPI mandate is not approved. Other reasons include expired UPI requests, incorrect UPI ID, insufficient balance, or bank delays.

Question 3

What happens after I apply for an IPO?

Accepted Answer

Once the UPI mandate is approved, your bid is sent to the exchange and the amount is blocked in your bank account. Funds are debited only if shares are allotted.

Question 4

When will IPO shares be allotted?

Accepted Answer

IPO allotment usually happens within 3 to 5 working days after the issue closes. Shares are credited to your Demat account before listing if allotted.

Question 5

How can I check IPO allotment status?

Accepted Answer

You can check IPO allotment in the Stockk IPO section or on the registrar website using your PAN, application number, or Demat details.

Question 6

What if I don't get allotment?

Accepted Answer

If you do not get allotment, the blocked amount is automatically released to your bank account, usually within 1 to 3 working days.

Question 7

Can I modify or cancel my IPO application?

Accepted Answer

Yes, you can modify or cancel your IPO application while the issue is open. No changes are allowed after the IPO closes.

Question 8

Why was my IPO application rejected?

Accepted Answer

IPO applications may be rejected due to unapproved UPI mandate, insufficient balance, incorrect PAN or Demat details, duplicate PAN applications, or invalid bid details.

Question 9

Can I apply for IPOs from multiple accounts?

Accepted Answer

You cannot submit multiple IPO applications using the same PAN in the same investor category. Different family members with different PANs can apply separately.

Question 10

Is there a minimum amount required to apply for an IPO?

Accepted Answer

Yes, you must apply for at least one lot. The minimum investment depends on the IPO lot size and price band.

Question 11

When can I sell IPO shares?

Accepted Answer

You can sell IPO shares after they are listed on the stock exchange and credited to your Demat account.

Question 12

Why is the IPO price different from the listing price?

Accepted Answer

The IPO price is fixed during the issue, while the listing price is decided by market demand and supply on listing day.

Question 13

Can NRIs apply for IPOs?

Accepted Answer

Yes, NRIs can apply for IPOs if they have the required NRE or NRO bank account and NRI Demat account, subject to issue eligibility and regulations.

Question 14

What is cut-off price in an IPO?

Accepted Answer

Cut-off price means you agree to apply at the final issue price decided within the price band. This keeps your retail application valid even if the final price is at the upper band.

Question 15

My UPI mandate expired. What should I do?

Accepted Answer

If the IPO is still open, submit a fresh IPO application and approve the new UPI mandate within the time window. If the issue has closed, you cannot place a new bid.

Question 16

How do I open a Stockk account?

Accepted Answer

Enter your mobile number and email, verify with OTP, provide PAN and Aadhaar for eKYC, upload bank proof and signature, complete IPV, and e-sign the application digitally.

Question 17

How long does Stockk account activation take?

Accepted Answer

Most Stockk accounts are activated within a few working hours after successful submission. Some cases may take up to 1 to 2 working days if manual verification is needed.

Question 18

My KYC got rejected. What should I do?

Accepted Answer

Check the rejection reason in the app or email, correct the document or detail, and resubmit your KYC for review.

Question 19

Can I update my bank details on Stockk?

Accepted Answer

Yes, you can update your registered bank account by submitting a modification request with valid proof such as a cancelled cheque, bank statement, or passbook copy.

Question 20

How do I change my mobile number or email ID?

Accepted Answer

Raise a profile update request and verify the new mobile number or email ID using OTP. Additional validation may be required for security.

Question 21

Is Aadhaar mandatory for opening a Stockk account?

Accepted Answer

Yes, Aadhaar-based eKYC is required for digital account opening and identity verification on Stockk.

Question 22

Can I open a joint Demat account on Stockk?

Accepted Answer

Yes, Stockk supports joint Demat accounts with one primary holder and up to two joint holders, subject to KYC and verification for all holders.

Question 23

What if my signature does not match?

Accepted Answer

If your signature does not match or is unclear, you may be asked to upload a fresh signature on plain white paper for verification.

Question 24

Is there an Annual Maintenance Charge (AMC) on Stockk?

Accepted Answer

Yes, Demat accounts on Stockk may have an annual maintenance charge depending on your account plan and applicable pricing.

Question 25

Can I close my Stockk account anytime?

Accepted Answer

Yes, you can request account closure anytime after ensuring there are no open positions, pending dues, unsettled holdings, or ongoing IPO or corporate action processes.

Question 26

I forgot my password. What should I do?

Accepted Answer

Use the Forgot Password option on the login screen, enter your registered mobile number or email, verify with OTP, and set a new secure password.

Question 27

Why is my account locked?

Accepted Answer

Your account may be temporarily locked after multiple incorrect login attempts. Wait for the lock period to end, reset your password, or contact support if the issue continues.

Question 28

Why am I not receiving OTP?

Accepted Answer

OTP issues can happen due to weak network, inactive registered contact details, a full SMS inbox, or email spam filtering. Wait a few minutes and retry, then contact support if needed.

Question 29

Is two-factor authentication (2FA) mandatory?

Accepted Answer

Yes, two-factor authentication is mandatory under exchange regulations to help secure login and trading activity.

Question 30

Can I log in on multiple devices?

Accepted Answer

Yes, you can log in on multiple devices such as mobile and web. For security, some sessions may end automatically or require re-authentication.

Question 31

Is my Stockk trading account secure?

Accepted Answer

Yes, Stockk uses exchange-mandated security standards, encrypted data transmission, login protection, and monitoring to help secure your account and data.

Question 32

What should I do if I suspect unauthorized access?

Accepted Answer

Change your password immediately, log out of active sessions if available, review recent activity, and contact Stockk support to secure your account.

Question 33

Can I enable biometric login?

Accepted Answer

Yes, if your device supports fingerprint or face recognition, you can enable biometric login for faster and more secure access.

Question 34

Why did the app log me out automatically?

Accepted Answer

Automatic logout happens after inactivity as a standard security feature to help prevent unauthorized access.

Question 35

What is a Market Order?

Accepted Answer

A Market Order is an order to buy or sell immediately at the best available market price. It prioritizes speed of execution over price control.

Question 36

What is a Limit Order?

Accepted Answer

A Limit Order lets you set the exact buy or sell price. It executes only if the market reaches your specified price or a better one.

Question 37

Why was my order rejected?

Accepted Answer

Orders may be rejected due to insufficient funds or margin, price band limits, quantity restrictions, RMS rules, or trading restrictions on the security.

Question 38

Why is my order pending?

Accepted Answer

An order stays pending if no matching buyer or seller is available at your specified price, or if market liquidity is low.

Question 39

Why was my order partially executed?

Accepted Answer

Partial execution happens when only part of your order quantity finds a matching counter-order in the market. The remaining quantity stays pending.

Question 40

What is CNC and MIS?

Accepted Answer

CNC is used for delivery trades where shares are credited to your Demat account. MIS is used for intraday trades that must usually be closed on the same day.

Question 41

What is a Bracket Order or Cover Order?

Accepted Answer

Bracket and Cover Orders are advanced orders with built-in risk controls. Cover Orders include a mandatory stop-loss, while Bracket Orders include both stop-loss and target price.

Question 42

What are Freeze Limits?

Accepted Answer

Freeze limits are exchange-defined maximum quantity limits per order. Orders above the limit are rejected and must be split into smaller quantities.

Question 43

Can I trade after market hours?

Accepted Answer

Yes, you can place After Market Orders (AMO) after market hours. These orders are queued and sent to the exchange when the market opens.

Question 44

Why did my Stop-loss not trigger?

Accepted Answer

A stop-loss triggers only when the market reaches or crosses the trigger price. If the price does not hit that level, the stop-loss stays inactive.

Question 45

Where can I see my holdings?

Accepted Answer

You can view your delivery-based shares and long-term investments in the Portfolio or Holdings section on Stockk.

Question 46

Why are bought shares not visible immediately?

Accepted Answer

Bought shares may not appear immediately because delivery trades follow a T+1 settlement cycle. They are credited to your Demat account after settlement is completed.

Question 47

What is T+1 settlement?

Accepted Answer

T+1 means Trade Day plus 1 working day settlement. During this process, shares and funds are transferred between buyer and seller.

Question 48

What is Realized vs Unrealized P&L?

Accepted Answer

Unrealized P&L is the profit or loss on shares you still hold. Realized P&L is the profit or loss booked after you sell them.

Question 49

Why is my average price different?

Accepted Answer

The average price shown is a weighted average of all your buy transactions, not just the most recent purchase price.

Question 50

What is delivery volume?

Accepted Answer

Delivery volume shows how many traded shares were actually taken into Demat for holding rather than squared off intraday.

Question 51

Can I download portfolio statements?

Accepted Answer

Yes, you can download portfolio and transaction statements for record keeping, tax filing, and performance tracking.

Question 52

Why is pledged stock still visible in holdings?

Accepted Answer

Pledged shares remain visible in your holdings because you still own them, but they are marked as pledged and blocked as collateral.

Question 53

Why is my portfolio showing negative balance?

Accepted Answer

A negative balance may appear due to brokerage, charges, margin adjustments, or pending obligations. Adding funds or clearing dues resolves it.

Question 54

How do I add funds?

Accepted Answer

Go to the Funds section, select Add Funds, enter the amount, choose a payment method such as UPI or Net Banking, and complete the payment.

Question 55

Is fund transfer instant?

Accepted Answer

Most fund transfers through UPI and Net Banking are reflected instantly, though occasional delays may happen due to banks or payment gateways.

Question 56

How do I withdraw funds?

Accepted Answer

Go to the Funds section, select Withdraw, enter the amount, and submit the request. The funds are sent to your registered bank account after processing.

Question 57

How long does withdrawal take?

Accepted Answer

Withdrawals are usually processed within one working day after approval, though the final credit timing depends on your bank.

Question 58

Why was my withdrawal request rejected?

Accepted Answer

Withdrawals may be rejected due to insufficient withdrawable balance, unsettled funds, blocked margin for open positions, or pending dues.

Question 59

What are unsettled funds?

Accepted Answer

Unsettled funds are amounts from recent stock sales that are still under the T+1 settlement cycle. They may be usable for trading but not yet available for withdrawal.

Question 60

Can I transfer funds to any bank account?

Accepted Answer

No, withdrawals are allowed only to your registered bank account linked with your Stockk account for security and regulatory reasons.

Question 61

Is there any withdrawal charge?

Accepted Answer

Stockk generally does not charge withdrawal fees, though your bank may apply its own limits or processing rules.

Question 62

Why is margin showing less than available funds?

Accepted Answer

Available margin may appear lower than total funds if part of the balance is blocked for open positions, pending orders, or risk management requirements.

Question 63

What is Margin Trading Facility (MTF)?

Accepted Answer

MTF lets you buy eligible stocks by paying only part of the trade value while the broker funds the rest. Interest is charged only on the funded portion.

Question 64

How does pledging work?

Accepted Answer

Pledging lets you use existing shares as collateral to receive trading margin without selling your investments. The margin provided depends on the applicable haircut.

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