SCORES: SEBI's system for investor complaints
If an investor has a complaint against a company or intermediary, SEBI provides an online system called SCORES. This guide explains what SCORES is and how it helps resolve grievances.
Quick answer
SCORES, the SEBI Complaint Redress System, is an online platform where investors can lodge complaints against listed companies and market intermediaries and track their progress. SCORES routes each complaint to the right party and monitors its resolution, giving investors a clear, official channel for grievances.
Key takeaways
- SCORES is SEBI's online complaint system.
- Investors can lodge and track complaints.
- It covers listed companies and intermediaries.
- It routes complaints to the right party.
- It monitors resolution of grievances.
What is SCORES?
SCORES, short for the SEBI Complaint Redress System, is an online platform run by SEBI where investors can lodge complaints against listed companies and market intermediaries such as brokers or funds.
It gives investors a single, official place to raise grievances, rather than chasing companies directly with no clear process.
How does SCORES work?
An investor registers a complaint on the platform, describing the issue. SCORES then routes the complaint to the company or intermediary concerned, which must respond and work to resolve it.
The investor can track the status of the complaint online, seeing how it is progressing and whether it has been resolved.
What kind of complaints does it handle?
SCORES handles a range of investor grievances, such as issues with dividends, transfers, refunds, or the conduct of an intermediary. It is meant for complaints within SEBI's area.
| Feature | SCORES |
|---|---|
| Who can use it | Investors |
| Against whom | Companies and intermediaries |
| What it does | Route and track complaints |
Some issues fall outside its scope, but for many common grievances, SCORES is the recognised channel to seek redress.
Why does it matter?
SCORES matters because it gives investors a real, trackable way to be heard. Without such a system, complaints could be ignored or lost, leaving investors with no recourse.
By monitoring resolution, SCORES also puts pressure on companies and intermediaries to address grievances properly and on time.
What should investors know?
For investors, SCORES is worth knowing as your first official step if a company or intermediary does not resolve a genuine grievance. It is free to use and online.
Understanding SCORES helps you exercise your rights as an investor. Any investment decision should be your own after proper research.
Frequently Asked Questions
What is SCORES?
SCORES, the SEBI Complaint Redress System, is an online platform where investors can lodge complaints against listed companies and market intermediaries and track their progress.
How does SCORES work?
An investor registers a complaint describing the issue, SCORES routes it to the company or intermediary concerned, which must respond, and the investor can track the status online.
What complaints does SCORES handle?
It handles investor grievances such as issues with dividends, transfers, refunds or the conduct of an intermediary, within SEBI's area, though some issues fall outside its scope.
Why does SCORES matter?
It gives investors a real, trackable way to be heard, and by monitoring resolution it pressures companies and intermediaries to address grievances properly and on time.
Is SCORES free to use?
Yes. SCORES is free to use and online, and it is worth knowing as your first official step if a company or intermediary does not resolve a genuine grievance.
Disclaimer: Investments in the securities market are subject to market risks. Please read all related documents carefully before investing. This article is intended for informational and knowledge purposes only and should not be considered tax, financial, or investment advice. Tax laws and deductions may vary based on individual circumstances and regulatory changes. Readers are advised to consult a qualified tax advisor or financial professional before making any investment or tax planning decisions.
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