| Outsourcing Services | Inbound and outbound call center services, customer support, technical troubleshooting, multilingual support. | Established client relationships, certified quality standards, multilingual capabilities. | Telecom companies, BFSI sector, government agencies. | Specialized technical support and multilingual services. | 50 | 64 | Service contracts and call volume-based billing predominantly B2B, long-term engagements. | Contractual with fixed and usage-based components. | Increasing demand for digital customer engagement and outsourced technical support. | |
| IT Solutions & Digital Services | Software development, ERP implementation and customization, AI-driven automation platforms like WinOps Cloud. | Proprietary AI tools, experienced implementation teams, and client trust. | BFSI, telecom, government sectors. | Cloud automation and ERP advisory services. | 20 | 26 | Project-based fees, subscriptions, and consulting services. | Fixed price projects and subscription for cloud services. | Digital transformation demand, AI and cloud adoption by clients. | WinOps Cloud |
| Skill Development & Training Programs | Corporate training, skill enhancement workshops, HR consultancy. | Experienced trainers, government approvals, customized client programs. | Government agencies, corporate clients. | Customized training programs and HR consultancy. | 8 | 10 | Service fees from training contracts, consultancy advisory charges. | Contractual fixed fee engagements. | Government initiatives on skill development and corporate upskilling demand. | |
