| Integrated Facility Management (IFM) | Housekeeping, catering, production support, MEP services, garden management, pest control, washroom hygiene. | Pan-India presence, strong client retention, technology adoption, and multiple service offering advantage. | Large corporates across IT, manufacturing, hospitality, education, healthcare sectors. | Specialized catering and technical facility management segments. | 1804 | 66 | Revenue through fixed contracts with clients based on service scope and scale. | Contract-based recurring revenue with service level agreements. | Increasing outsourcing preference, compliance with labor laws, new client additions, contract renewals, and service expansions. | Core IFM services including housekeeping, catering, maintenance, pest control, and hygiene via Updater Services and subsidiaries. |
| Business Support Services (BSS) | Sales enablement, audit & assurance, employee background verification, mailroom/logistics services, airport ground handling. | Diverse service portfolio, established client relationships, and technology-driven service delivery. | IT/ITES, BFSI, retail, telecom, insurance, aviation sectors. | Sales enablement and airport ground handling services. | 945 | 34 | Services rendered on contract basis, BPO pricing, and project engagements from business clients. | Primarily contract and service fee-based, including output/outcome-based pricing in some cases. | Growing outsourcing trend in BSS verticals, technology and AI adoption, and expansion in aviation services. | Denave (sales enablement), Matrix Business Services (audit & background checks), Avon Solutions (mailroom/logistics), Global Flight Handling (airport services), Athena BPO. |
