| Products & Solutions Group (PSG) | Design, manufacture, sell, and service transaction automation hardware like printers, POS devices, keyboards, scanners. | Strong R&D, local manufacturing, exclusive government contracts, extensive dealer and service partner network. | B2B and B2C including retail chains, banks, government agencies, logistics firms. | Proprietary POS systems and branded printers. | 30700 | 71 | Sales of hardware products and bundled software solutions to retail, BFSI, government sectors. | Direct sales with negotiated contracts, volume-based pricing. | Government and BFSI demand, retail expansion, competitive 'Make in India' products. | RP-45 Shoppe, RP-35, TVS Sprint, TVS Proton, Thermal and Dot Matrix Printers, Barcode Scanners |
| Customer Support Services (CSS) | After-sales support, repair, installation, IT infrastructure management, remote support for OEMs and end-users. | Nationwide service footprint, proprietary support platform, deep client relationships, scalable service model. | B2B clients in telecom, BFSI, retail, and consumer electronics sectors. | Managed IT services and extended warranty solutions. | 12300 | 29 | Service contracts, extended warranty plans, on-site and remote technical support subscriptions. | Recurring revenue through service agreements and managed service fees. | Customer base expansion, technology-enabled support services, increasing electronics device penetration. | AIKYA CRM platform, Infra Managed Services, Warranty Management Solutions |
