| IT Services | Application development, consulting, enterprise solutions, extended engineering, infrastructure management | Strong domain expertise in telecom, established client base, global delivery network, and innovation focus | B2B across telecom, BFSI, manufacturing, retail, healthcare, and government sectors | AI and automation services, cloud consulting, and digital engineering | 44477 | 84 | Long-term contracts, project-based fees, managed services subscriptions | Mix of fixed-price, time & material, managed services with recurring revenue components | Digital transformation, AI adoption, cloud migration, and telecom network modernization | Tech Mahindra Digital Enterprise Platform, AI Solutions, Cloud & Infrastructure Services |
| Business Process Outsourcing | Customer service outsourcing, data management, back-office operations | Global footprint, telecom domain expertise, technology-enabled service delivery | B2B clients in telecom, BFSI, retail, healthcare sectors globally | Data management services and high-value customer experience outsourcing | 8512 | 16 | Service contracts, subscription models, transaction-based fees | Mostly recurring contracts with performance-based incentives | Demand for cost-effective customer experience services and digital process automation | Customer Lifecycle Management, Managed Data Services, Contact Center Services |
