What we do Suvidhaa Infoserve Ltd provides payment services like utility bills, insurance, travel booking, and merchant acquiring through a tech platform empowering small retailers. |
Founded in 2,007 |
Market share Strengthened position as a trusted financial and retail ecosystem partner with expanding retailer base across Tier-II and Tier-III cities in India. |
Problem solved Enables small retailers to offer diverse payment and consumer services, improving financial inclusion and customer engagement in local markets. |
Top clients or who we serve Serves small retailers and consumers across India; B2B and B2C focus in finance, telecom, travel, and lifestyle services. |
Key management - |
Our journey and innovations In 2021, merged e-commerce undertakings expanding scope; invested in AI-driven solutions for customer insights and transaction efficiency. |
Where we operate Primarily India, with focus on Tier-II and Tier-III cities; subsidiary in Mumbai expands tech offerings for retail growth. |
Top products or what we offer Marketplace platform for bill payments, insurance, travel booking, mutual funds, and digital consumer products via retail partners. |
Top brands Suvidhaa Payment Platform: #1 for retailer payment facilitation; Nupi Infotech CRM Suite: advanced retail customer engagement solution. |
Raw materials needed - |
Raw materials supplier - |
Recurring vs cyclical contribution Revenue primarily recurring from service fees and transaction commissions across varied offerings. |
Our industry position Positioned as a growing player in fintech payment and retail engagement platforms serving small retailers nationwide. |
Financial highlights FY 2024-25 revenue ₹119.68 million standalone; loss narrowed to ₹102.84 million from prior year; consolidated revenue ₹111.76 million. |
Geographical revenue split - |
Order book - |
Whats driving growth AI-based tech, expanded service suite, enhanced customer loyalty tools, and growing digital adoption in smaller cities driving growth. |
Our future plans Focus on AI integration, expanding retail partner services, and strengthening technology for scalable financial inclusion. |
Our green promise - |
Our people and values Committed to ethical practices and workplace safety; promotes inclusive culture across offices including Mumbai and Gujarat. |
Key challenges ahead Navigating regulatory challenges, managing losses, and scaling operations sustainably amid competitive fintech landscape. |
Interesting facts Merged infibeam SME e-commerce and NSI infinium in 2021, significantly expanding business scope and retail ecosystem presence. |
Risks and strategy Mitigates risks with robust compliance, diversified services, technology investments, and maintaining strong retailer partnerships. |
