| IT and IT-enabled Services | End-to-End KYC services, transaction and database management, customer contact services | ISO certifications, GDPR compliance, long-standing bank client relationships, pan-India service network | Banks, telecom companies, NBFCs (B2B focus) | Digital KYC, RPA-enabled automation services | 785 | 100 | Service contracts, outsourcing fees, project-based revenue | Contract-based recurring revenues, volume and service-tier pricing | Increased digital banking adoption, regulatory KYC requirements, telecom sector growth | Digital KYC Services, Contact Center Solutions, Banking Transaction Processing |
