| Tax Services | Issuance and verification of PAN cards, TDS administration, online tax accounting systems. | Large government mandates, exclusive contracts, established nationwide presence. | Government departments, taxpayers, financial institutions (B2G, B2C). | Online PAN verification and digital tax services. | 350 | 40 | Transactional fees, government contracts. | Transaction-based pricing with service agreements. | Increased compliance, expanding taxpayer base, government digitization drives. | PAN Card Services, Tax Information Network (TIN) |
| Central Recordkeeping Agency (CRA) Services | Pension account management, subscriber services, regulatory reporting for pension schemes. | Regulatory designator as sole CRA, near monopoly in pension recordkeeping. | Government employees, private sector participants, financial service providers. | Subscription management, enterprise software services. | 300 | 35 | Annuity and management fees under government contract. | Recurring fee based on subscriber base. | Pension reforms, rising subscriber base, increased awareness and adoption. | NPS CRA, Atal Pension Yojana, Unified Pension Scheme |
| Digital Identity Services | Digital identity verification, electronic signatures, biometric authentication. | Sole licensed provider for key services, integration with national identity database. | Banks, insurance firms, government entities (B2B, B2G). | e-KYC and eSign transactional services. | 150 | 17 | Service fees and subscription models. | Pay-per-use and subscription-based. | Growing digital transactions, financial inclusion policies, regulatory mandates. | e-KYC, Aadhaar Authentication, eSign |
| New Business & Cloud Services | Cloud infrastructure, digital public ecosystem platforms, data analytics, enterprise AI solutions. | Sovereign cloud platform, early mover in open network enablement. | Government agencies, BFSI, education, agriculture sectors. | Cloud and SaaS offerings. | 70 | 8 | SaaS subscriptions, platform fees, consulting. | Recurring SaaS and usage-based pricing. | Digital transformation, open networks like ONDC, new sector digitalization. | Protean Cloud, eSign Pro, Open Digital Ecosystems |
