What we do PlatinumOne Business Services Limited is a specialized business process management company providing pre-sales, customer service, and channel management support to sectors like real estate, insurance, BFSI, and FMCG in India. |
Founded in 2,008 |
Market share Well-recognized for pre-sales and customer service solutions, serving prestigious clients such as Godrej Properties and Edelweiss Tokio Life with a growing presence in multiple Indian cities. |
Problem solved Enhances client business efficiency by outsourcing lead generation, customer care, channel management, and loyalty programs, reducing operational costs and improving customer engagement. |
Top clients or who we serve B2B services catering to Real Estate, Insurance, BFSI, FMCG sectors; clients include Godrej Properties, Tally, Lodha Group, Reliance Nippon. |
Key management Amey Saxena (Managing Director) with a strong experienced leadership team including Executive and Independent Directors. |
Our journey and innovations Founded in 2008, listed in 2021; expanded offices across India; launched proprietary Voice AI Suite (Insight LLM) and HRIS platform advancing operational and employee engagement capabilities. |
Where we operate India, with delivery centers in Thane, Pune, Kolkata, Gurgaon, and Delhi NCR region. |
Top products or what we offer Pre-sales outsourcing, customer support, lead conversion, channel management, loyalty programs, powered by technologies like AI-enhanced call auditing and CRM integration. |
Top brands Insight LLM Voice AI Suite - innovative voice AI platform; proprietary HRIS platform; key service offerings for Real Estate and Insurance sectors. |
Raw materials needed - |
Raw materials supplier - |
Recurring vs cyclical contribution Revenue primarily recurring from service contracts in BPO segments, with steady client retention and new client acquisitions. |
Our industry position Leading niche player in pre-sales and customer service BPO space with trusted client partnerships and expanding sector presence. |
Financial highlights FY25 revenue Rs.30.43 crore, net profit Rs.1.55 crore; consistent growth from previous years backed by operational efficiencies and technology investments. |
Geographical revenue split Primarily India-focused with operations in Maharashtra, West Bengal, and other metropolitan areas. |
Order book - |
Whats driving growth Growth fueled by technological innovation, premium client acquisitions, AI integration, and sector-specific customized outsourcing solutions. |
Our future plans Scaling Insight LLM AI platform, expanding consultative analytics services, enhancing technology infrastructure and opening new client verticals. |
Our green promise - |
Our people and values Over 500 employees with focus on soft skills training, leadership development via EDGE Learning Program, fostering an employee-first culture. |
Key challenges ahead Managing rising employee costs, maintaining technological edge, and navigating regulatory and market uncertainties. |
Interesting facts One of the early adopters of AI-powered voice audit solutions in the Indian BPO sector with proprietary technology platforms. |
Risks and strategy Mitigates credit and operational risks via internal audits, ISO/IEC 27001 certification, robust compliance and scalable IT infrastructure. |
