| BPO and Support Services | Call centers, e-KYC, document verification, payroll management, payment collection, field support, and back-office processing. | Extensive merchant network, strong client relationships, and evolving AI integration provide competitive advantage. | B2B focus serving banks, insurance firms, NBFCs, startups, and multinational corporations within India. | Technology-driven services like payroll software and e-KYC have higher margins. | 63 | 100 | Service contracts, recurring support fees, and project-based charges primarily from banks and financial clients. | Primarily contractual recurring revenue with negotiated pricing per service scope and volume. | Growing demand for outsourced financial and merchant services and adoption of AI-driven solutions. | |
