What we do Plada Infotech Services Ltd specializes in BPO and support services, including call centers, e-KYC, payroll management, and merchant acquisition, serving banks and financial sectors in India. |
Founded in 2,010 |
Market share Leading in BPO services for merchant and financial sectors with a rapidly expanding client base of 0.5 million merchants. |
Problem solved Streamlines customer support, document verification, merchant onboarding, and payment collection for financial institutions and businesses. |
Top clients or who we serve Banks, insurance companies, NBFCs, startups, and multinational corporations in India; primarily B2B clients. |
Key management - |
Our journey and innovations Founded in 2010, became public in 2023, acquired Uphaar Cards in 2013, expanding services and embracing AI tech for efficient operations. |
Where we operate Operates exclusively within India through 12 offices across 12 cities. |
Top products or what we offer Comprehensive BPO services, including call centers, field support, payroll software, merchant acquisition, and payment collection solutions. |
Top brands N/A |
Raw materials needed - |
Raw materials supplier - |
Recurring vs cyclical contribution Revenue is largely recurring, driven by ongoing support and service contracts. |
Our industry position Well-positioned in India's BPO support services, especially for merchant and financial service sectors. |
Financial highlights Revenue of Rs 63.39 crore, Net Profit Rs 2.65 crore in FY2023, with steady growth from prior years. |
Geographical revenue split Entire revenue generated within India. |
Order book - |
Whats driving growth Expansion of merchant database, integration of AI technologies, and increased demand for outsourced support services. |
Our future plans Focus on technology-driven solutions, AI integration, expanding merchant network, and scaling operations domestically. |
Our green promise - |
Our people and values Small focused employee base emphasizing operational excellence and compliance with ethical standards. |
Key challenges ahead Competition, regulatory changes, talent retention, and rapid technology shifts. |
Interesting facts Operating over 13 years with half a million merchants served; recent IPO raised Rs 12.35 crore. |
Risks and strategy Mitigates risks through disciplined risk management policies addressing regulatory, financial, and technological factors. |
