| Hardware Support Business Unit | Data centre infrastructure, server virtualization, backup and recovery, IT equipment installation and management. | Technical expertise and strong client relationships in infrastructure deployment. | Enterprises, data centre providers, telecom companies (B2B). | Managed services and IT infrastructure projects. | 15 | 73 | Project-based contracts, managed services, and service fees. | Contract and service fee-based. | Rising demand for cloud, virtualization, and data centre modernization. | |
| Software Development & Products Business Unit | OSS-BSS software solutions for secure authentication, network management, billing, CRM, and analytics. | Proprietary Epiphany platform and domain expertise in telecom software. | Telecom operators, ISPs, enterprises (B2B). | Software licensing and analytics tools. | 4 | 21 | Licensing, subscriptions, and integration services. | License and subscription models with customization services. | Increasing network complexity and need for secure, integrated OSS/BSS platforms. | Epiphany AAA, WSP, EMS, PAM, DCIM |
| Enterprise Business Unit | Portal and app development, system integration, cloud & consultancy services. | End-to-end service integration and strong domain knowledge. | Government, BFSI, enterprises (B2B). | Consulting and software development. | 1 | 6 | Project fees and consulting contracts. | Fixed-price and time-based contracts. | Digital transformation initiatives in government and BFSI sectors. | |
