| Internet Ticketing | Online railway ticket booking and related digital services including insurance and loyalty programs. | Exclusive authorized online ticketing entity for Indian Railways; advanced IT infrastructure; strong brand and customer base. | B2C - Indian railway passengers; B2G - Central and State Government passengers. | Convenience fees from AC class tickets and corporate tie-ups. | 1426 | 30 | Convenience fees, partnerships, and digital advertising revenue. | Transaction-based fees with reduced charges for digital payments. | Increasing digital adoption, expanded mobile app features, government digitalization initiatives. | IRCTC Rail Connect App, www.irctc.co.in |
| Licencee Catering | Food catering services on trains and stations including pantry cars, food plazas, fast food units. | Exclusive catering provider authorized by Indian Railways; strong monitoring and quality control systems. | B2C - railway passengers and B2G - Indian Railways. | Premium catering in Vande Bharat and Rajdhani trains, e-catering orders. | 2125 | 45 | Contracted catering services, licensing fees, and direct sales. | Service contracts and fixed pricing models with service quality controls. | Expansion of onboard catering, premium trains like Vande Bharat, and enhanced e-catering services. | Onboard catering, e-catering 'Food on Track', Train Side Vending |
| Rail Neer (Packaged Drinking Water) | Manufacture and distribution of packaged drinking water across railway stations and trains. | Exclusive license by Ministry of Railways; strong brand presence at railway premises. | B2B/B2C - Indian Railways and passengers. | Premium bottled water sales in trains and major stations. | 393 | 8 | Sales of bottled water to Indian Railways and consumers. | Direct sales and bulk contracts. | Expansion of plants, increasing awareness for safe drinking water, station redevelopment. | Rail Neer |
| Tourism | Rail-based and non-rail tourism including luxury trains, group tours, outbound and inbound packages. | Unique rail tourism products under government mandate; strong marketing and exclusive rights. | B2C - domestic and international tourists, government agencies. | Luxury train tourism and customized tour packages. | 745 | 17 | Package booking fees, ticketing commissions, and service charges. | Package-based pricing and seasonally adjusted rates. | Growing domestic travel market, government tourism promotion, luxury and niche tourism demand. | Maharajas' Express, Golden Chariot, Bharat Gaurav trains, Holiday Packages |
