What we do IRCTC is a government-owned enterprise providing online railway ticketing, catering, tourism, and packaged water services across India. |
Founded in 1,999 |
Market share Dominates Indian railway online ticketing with over 86% market share; leading packaged drinking water and rail-based tourism provider. |
Problem solved Addresses convenience in railway ticket booking, enhances passenger catering, promotes tourism, and ensures safe drinking water on trains and stations. |
Top clients or who we serve Serves Indian Railways and millions of daily passengers, corporate clients, domestic and international tourists; focus on B2C and B2G sectors. |
Key management Sanjay Kumar Jain (Chairman & Managing Director), Sudhir Kumar (Director Finance), Rahul Himalian (Director Tourism & Marketing). |
Our journey and innovations Incorporated in 1999; pioneered online railway ticketing; expanded into e-catering, Rail Neer water brand, and luxury tourist trains; achieved Navratna status in 2025. |
Where we operate Pan-India with services at 410 railway stations; expanding packaged water plants and tourism offerings nationwide. |
Top products or what we offer Online railway ticketing; Rail Neer packaged water; catering services onboard and at stations; rail and non-rail tourism packages including luxury trains. |
Top brands Rail Neer – leading packaged water brand; Maharajas' Express – world-renowned luxury train; IRCTC Rail Connect App – top-rated e-ticketing platform. |
Raw materials needed Raw materials mainly for packaged water plants including PET preforms, caps, and purified water sources. |
Raw materials supplier Suppliers include PET resin manufacturers and water purification equipment providers operating regionally. |
Recurring vs cyclical contribution Majority of revenue is recurring from ticketing convenience fees, catering services, and tourism packages, with some cyclical components in tourism. |
Our industry position Market leader in online rail ticketing and rail-based tourism; significant share in packaged drinking water at railway premises. |
Financial highlights FY2024-25 revenue ₹4,674.77 Cr with ₹1,314.9 Cr net profit; EBITDA ₹1,778.54 Cr; consistent double-digit growth in revenue and profit. |
Geographical revenue split Primarily Indian domestic market serving railways nationwide; no significant international revenue. |
Order book Not applicable; operates ongoing contracts and service agreements with Indian Railways and associated entities. |
Whats driving growth Growth driven by digitalization of ticketing, expansion of catering and tourism services, increase in railway passenger volumes, and new budget hotels. |
Our future plans Expanding budget hotels, upgrading e-ticketing with unified super app, increasing Bharat Gaurav train operations, enhancing Rail Neer capacity, and tourism diversification. |
Our green promise Committed to sustainability with solar and wind power use, water conservation in plants, and digital initiatives reducing paper use. |
Our people and values Employs 2,794 staff with focus on inclusivity, digital training, employee welfare, and robust HR digital transformation. |
Key challenges ahead Competitive travel market, maintaining service quality across vast operations, technological upgrades, and regulatory compliances. |
Interesting facts First railway PSU Navratna status; highest per minute online ticket booking globally; operates India’s premier luxury tourist trains. |
Risks and strategy Mitigates technology, operational, and market risks through continuous innovation, strong stakeholder engagement, and diversification of services. |
