| Software Products & Solutions | CCM platforms, enterprise workflow, low-code app development, AI analytics products | Proprietary AI platforms, strong client relationships, recognized analyst positioning, global delivery teams | B2B focus serving BFSI, Telecom, Government, and large enterprises | AI-driven SaaS CCM solutions and enterprise workflow automation | 130 | 85 | License sales, subscriptions, and customization services to enterprises | Mostly recurring subscription and licensing fees with service contracts | AI-powered platform enhancements, BFSI customer acquisitions, digital transformation demand | UniServe NXT, K-Click WebBiz, Digital Communication Hub |
| Tech-Enabled Services | Data management, process automation, solution engineering, testing, and managed services | Domain expertise, offshore delivery capabilities, and trust from marquee clients | B2B enterprises across BFSI, Telecom, Government sectors | Managed services with long-term contracts and specialized skill sets | 23 | 15 | Contract-based services, Build-Operate-Transfer models, and managed service fees | Project-based and recurring managed services contracts | Rising demand for enterprise digital services, offshore delivery models, focused domain expertise | Talent as a Service, Managed Services |
