| Business Process Management | Customer experience management, contact centers, back-office processing, HR outsourcing, digital consulting. | Global delivery centers, deep domain expertise, proprietary AI platforms, strong client relationships, and integrated digital capabilities. | B2B focused on Fortune 1000 companies across BFSI, retail, telecom, healthcare, and public sectors. | AI and automation enabled customer experience and technology consulting deliver highest margins. | 3150 | 72 | Service contracts, subscriptions, and consulting fees primarily recurring in nature. | Recurring contracts with value-based pricing and tiered service models. | AI-led automation, digital transformation demand, new client acquisitions, expanded cloud services. | NXTDIGITAL, CelerityX AI platform |
| Media and communications | Digital TV, broadband services, cable TV distribution, enterprise broadband solutions. | Extensive fiber network, proprietary digital platforms, large subscriber base across 1500+ cities, and strong regional market presence. | B2C broadband and digital TV subscribers; B2B enterprise clients and local cable operators in India. | Enterprise broadband and premium digital TV subscription services generate higher margins. | 1254 | 28 | Subscription fees from consumers and bulk bandwidth sales to ISPs and enterprises. | Subscription-based, usage-based broadband fees, and enterprise contracts. | Broadband subscriber growth, enterprise network sales, digital platform expansion, and adoption of high-speed plans. | NXTDIGITAL, ONEOTT Intertainment, Bhima Riddhi, Seven Star Balaji Broadband |
