What we do Fusion CX Ltd offers global business process management services with AI-driven, multilingual, omnichannel customer engagement solutions mainly for telecom, healthcare, BFSI, and retail sectors. |
Founded in 2,004 |
Market share Strong presence in US, Canada, UK, and nearshore markets; growing footprint with multiple acquisitions and global delivery centers. |
Problem solved Enables efficient customer engagement and digital transformation by combining domain expertise with proprietary AI tools, enhancing operational efficiency. |
Top clients or who we serve Serves telecom, utilities, healthcare, life sciences, BFSI, and retail verticals globally; primarily B2B clients. |
Key management Pankaj Dhanuka (Chairman, MD, CEO), Kishore Saraogi (COO, MD), experienced founders with over two decades of industry leadership. |
Our journey and innovations Founded in 2004; multiple acquisitions and nearshore centers established; merged Competent Synergies in 2024; IPO in 2025 planned. |
Where we operate India, United States, Canada, UK, El Salvador, Jamaica, Albania, Morocco, Colombia, among others. |
Top products or what we offer Business process management and AI-powered customer engagement services across telecom, healthcare, BFSI, utilities, and retail. |
Top brands - |
Raw materials needed - |
Raw materials supplier - |
Recurring vs cyclical contribution Revenue primarily recurring from long-term BPO contracts and managed services. |
Our industry position A well-established player with a leadership position in multilingual, AI-driven customer engagement BPM services. |
Financial highlights Revenue of ₹1818.14 Cr and net profit of ₹169.84 Cr in fiscal 2025; expanding through acquisitions and international centers. |
Geographical revenue split Revenue mainly from USA (₹1337 Cr), India (₹205 Cr), Canada (₹148 Cr), and other global markets. |
Order book - |
Whats driving growth Growth driven by expanding client base, AI integration, digital transformation demand, new center setups, and acquisitions. |
Our future plans Planned IPO in 2025 to raise ₹1000 Cr to fuel further expansion and technology investments. |
Our green promise - |
Our people and values Diverse global workforce guided by strong governance and experienced leadership; focus on innovation and operational excellence. |
Key challenges ahead Dependence on regulatory approvals for leadership, sustaining growth amid competition, and integration post acquisitions. |
Interesting facts Pioneer in deploying generative AI for scalable multilingual customer engagement across multiple continents. |
Risks and strategy Risks include regulatory delays, market competition, and geopolitical factors; mitigation via diversified markets and advanced tech adoption. |
