| Banking and Financial Services | Customer lifecycle management, collections, transaction processing for banking and financial institutions | Deep domain expertise, exclusive partnerships, and technology innovation in BFSI vertical | B2B clients including top US and UK banks, lenders, and credit card issuers | AI-driven automation and revenue cycle management | 2711 | 34 | Contracted BPO services and technology-enabled solutions with leading financial clients | Long-term contracts with recurring revenue and performance incentives | Regulatory changes, digital transformation, and ongoing demand for collections and customer management | Firstsource relAITM, credit card and mortgage services platforms |
| Healthcare | Revenue cycle management, claims adjudication, member services for healthcare providers and payers | Integrated healthcare workflows and AI-powered service delivery enhancing operational efficiency | Hospitals, health plans, payers predominantly in the US market | Automated claims processing and digital intake platforms | 2782 | 35 | Fee-based contracts in healthcare transactions and managed services | Recurring contracts with service level agreements | Aging population, healthcare digitization, and increasing outsourcing of medical billing | PatientMatters, MedAssist, Firstsource Healthcare RCM Solutions |
| Communication, Media and Technology | Customer support, technical helpdesk, content management for telecom, media and tech firms | Proprietary tech and strategic partnerships in telecom and media verticals | Leading telecom operators, media companies and consumer technology firms in US and UK | Digital enabled contact centers and AI virtual assistants | 1689 | 21 | Service contracts and customer experience management fees | Subscription and time-and-material service contracts | Digital customer engagement trends and rising demand for omnichannel support | Customer onboarding platforms, digital experience solutions |
| Diverse Industries | Customer management outsourcing for retail, utilities, energy and other verticals | Specialized industry knowledge and onshore delivery footprint | Energy providers, retailers, utilities primarily in UK and Australia | Consulting and analytics offerings | 788 | 10 | Contractual service fees for customer lifecycle solutions | Long-term outsourcing contracts with variable components | Energy sector digitalization and retail service outsourcing needs | Retail customer services, utility support platforms |
