What we do Exato Technologies Ltd specializes in AI-powered digital transformation, customer experience (CX) solutions, and automation services across BFSI, healthcare, telecom, and retail sectors. |
Founded in 2,016 |
Market share Serves 150+ clients globally including top Indian banks; expanding presence in USA, Singapore, and UK markets. |
Problem solved Enables enterprises to improve customer engagement, operational efficiency, and compliance through AI-driven CX platforms and automation. |
Top clients or who we serve Clients span BFSI, healthcare, IT/ITES, telecom, retail; B2B focus with marquee clients like MakeMyTrip, RBL Bank, WNS. |
Key management Mr. Appuorv K. Sinha (Chairman & MD, 20+ years CX and tech experience, MBA), Mrs. Swati Sinha (Whole-time Director, HR and talent expert). |
Our journey and innovations Founded in 2016, launched proprietary AI platform ExatoIQ, expanded globally with subsidiaries in USA and Singapore, and went public in 2025. |
Where we operate India, USA, Singapore, UK, Middle East, and Australia, servicing global markets with delivery hubs in Noida and Chennai. |
Top products or what we offer AI-driven CXaaS, Conversational AI, Automation as a Service, Unified Communications, Workforce Management, Cloud ERP solutions. |
Top brands ExatoIQ AI-driven optimization platform; CXaaS solutions - scalable omnichannel customer experience; Automation tools for enterprise workflows. |
Raw materials needed - |
Raw materials supplier - |
Recurring vs cyclical contribution Revenue primarily recurring from SaaS subscriptions, long-term BPO contracts, and managed services with growing platform-led income. |
Our industry position Positioned strongly in AI and CX transformation with above-market CAGR and recognized leadership in BFSI and healthcare verticals. |
Financial highlights FY25 revenue ₹124.2 Cr, PAT ₹9.7 Cr, 63% revenue YoY growth, 191% PAT growth, strong EBITDA margin expansion. |
Geographical revenue split Domestic 72%, Exports 28%, with key revenue from UK (83%), USA (15%), Singapore, and India. |
Order book Robust order book of ₹521.5 Cr with ₹191.9 Cr delivered; multi-year contracts in healthcare BPO, BFSI, and telecom sectors. |
Whats driving growth AI adoption in CX, global expansion, platform-driven recurring revenues, sectoral diversification, and technology innovation fuel growth. |
Our future plans Expand US, UK, Australia markets; develop proprietary AI IP; increase SaaS revenue; strategic acquisitions in AI and ERP domains. |
Our green promise - |
Our people and values 118 employees with emphasis on diversity, inclusion, innovation-driven culture, and strong governance and compliance frameworks. |
Key challenges ahead Managing rapid scale, cybersecurity, intensifying competition, and maintaining technology leadership amid fast AI evolution. |
Interesting facts IPO oversubscribed 947 times with strong investor confidence; stakeholder Vijay Kedia increased holdings post IPO. |
Risks and strategy Mitigates risks via diversified global presence, continuous innovation, client portfolio growth, and strong internal controls. |
