| Express Parcel Delivery | Fast parcel shipments up to 10 kg with same/next-day delivery across 18,838 PIN codes; value-added services like returns and person-specific deliveries. | Proprietary technology, large automated sort centers, extensive network ensuring high service levels and scale economies. | E-commerce platforms, direct-to-consumer brands, SMEs, B2C consumers. | Premium express and value-added services with faster delivery windows. | 5900 | 66 | Revenue through delivery fees, contracts with e-commerce and retail clients; cash-on-delivery service charges. | Per shipment pricing; contract-based and volume discounts. | E-commerce expansion, faster delivery expectations, and increased volume from new clients. | Delhivery Express, Delhivery Direct |
| Part Truckload (PTL) and Truckload Freight (TL) | Freight transport services for heavy goods with flexible load sharing (PTL) and dedicated truckloads (TL) pan-India. | Network scale, integrated TMS platform, and tech-enabled load optimization improve efficiency and reduce empty miles. | Large enterprises, manufacturers, FMCG companies, B2B clients. | Optimized large-volume freight services and premium express freight lanes. | 1880 | 21 | Freight contracts and volume-based pricing from enterprises and SMEs. | Contractual and freight tonnage based; usage and service-level dependent. | Industrial growth, increasing outsourcing of logistics, and expanding freight volumes. | Delhivery PTL, Delhivery TL |
| Supply Chain Services (SCS) | End-to-end supply chain solutions including warehousing, fulfillment centers, inventory management, and shipping software. | Proprietary OS1 logistics platform integrating operations and analytics providing customer stickiness. | Enterprises, e-tailers, D2C brands, retail companies. | Software SaaS and value-added fulfillment services. | 390 | 4 | Fulfillment and warehouse management fees, SaaS licensing. | Contractual subscription and service fees. | Rise of omnichannel retail, demand for integrated fulfillment and inventory transparency. | Delhivery Supply Chain Solutions |
| Cross Border and Others | International freight and parcel services, on-demand delivery, payment collection, and fraud detection services. | Strategic alliances (e.g., with FedEx), tech integration, and expanding global logistics footprint. | Exporters, SMEs, e-commerce sellers. | Cross-border express air freight and SaaS-enabled services. | 150 | 2 | Service fees, commissions, and transaction charges. | Transactional and subscription-based revenue. | Growing SME exports, digital commerce expansion internationally. | Delhivery Cross Border, Rapid, Financial Services |
