| Digital IT Services | Application development, cloud migration, AI/ML-enabled digital transformation, data analytics. | Strong domain expertise, proprietary AI platforms, global delivery model, strategic partnerships like Microsoft. | B2B serving BFSI, Insurance, Travel, Telecom, Retail sectors. | AI/ML platform engineering, cloud infrastructure management, software products. | 9500 | 79 | Long-term contracts, managed services, software licensing. | Project-based, subscription, managed services recurring revenue. | Demand for AI-powered automation, cloud adoption, and digital transformation. | Coforge Quasar, GenAI Central, Financial Advisor Copilot |
| Business Process Solutions (BPS) | Business process outsourcing, AI-led automation in customer service, back-office operations. | Integrated AI capabilities augmenting human workflows, industry specific process expertise. | B2B clients in BFSI, Insurance, Travel and Hospitality. | AI-led process automation, quality assurance services. | 1500 | 12 | Service fees based on volumes and outcomes. | Volume-based long-term contracts, outcome and SLA based pricing. | Process automation, digital customer experience enhancement. | Copasys QA Automation, Intelligent Document Processing |
| Consulting and Advisory | Business strategy, technology advisory, digital readiness assessments. | Deep domain consultancy expertise coupled with technology strategy for transformation. | Large enterprises across BFSI, Travel, Government sectors. | Strategic consulting, digital transformation roadmaps. | 1000 | 8 | Consulting fees, project engagements. | Time and material, fixed fee projects. | Enterprise digital strategy demand, cloud adoption. | Strategy Tier Consulting, Cloud Maturity Assessment |
