What we do Capillary Technologies India Ltd provides AI-driven, cloud-native SaaS solutions for customer loyalty and engagement, empowering brands with personalized omnichannel marketing and loyalty programs globally. |
Founded in 2,012 |
Market share Global leader in loyalty tech with 410+ brands across 47 countries, including 20 Fortune 500 clients; recognized by Forrester Wave as a leader. |
Problem solved Solves the complexity of managing customer loyalty, data integration, and personalized engagement across multiple channels for enterprises. |
Top clients or who we serve Serves large enterprises including Fortune 500 firms in retail, food & beverage, airlines, healthcare, BFSI sectors; B2B focus. |
Key management Aneesh Reddy Boddu (MD & CEO), Anant Choubey (Executive Director, CFO & COO). |
Our journey and innovations Founded in 2012; launched Loyalty+ and Engage+ platforms; expanded internationally via acquisitions, including Session M and Kognitiv; continuous AI-powered product innovation. |
Where we operate India, USA, Middle East, Southeast Asia, Europe, Canada, and other global markets via subsidiaries and offices in 16 cities. |
Top products or what we offer Loyalty+ platform, Engage+ platform, Rewards+, Anywhere Commerce+; AI-driven analytics and omnichannel engagement solutions. |
Top brands Loyalty+, Engage+, Rewards+, Anywhere Commerce+; trusted by 410+ brands and known for high uptime (99.999%) and enterprise reliability. |
Raw materials needed - |
Raw materials supplier - |
Recurring vs cyclical contribution Revenue mainly from recurring long-term SaaS subscriptions and service upsells, with steady organic and inorganic growth. |
Our industry position Leader in loyalty technology; distinguished by high Forrester Wave ratings and strong customer retention and NRR expansion. |
Financial highlights Consolidated revenue of ₹598 crore in FY25; net profit ₹13 crore; standalone revenue ₹174 crore with profitability turnaround. |
Geographical revenue split Approximately ₹87 crore revenue from India, ₹236 crore from outside India for recent fiscal year. |
Order book - |
Whats driving growth Growth driven by new customer acquisitions, upselling to existing clients, AI-powered product innovation, and strategic M&A. |
Our future plans Focus on integrating acquisitions, expanding global footprint, enhancing AI capabilities, and achieving sustained margin expansion. |
Our green promise Committed to sustainability via energy conservation, minimal carbon footprint, e-waste management partnerships, and regional environmental initiatives. |
Our people and values Emphasizes employee development, inclusive culture, continuous learning via Capillary Academy, and comprehensive wellness programs. |
Key challenges ahead Integrating acquired companies smoothly, maintaining high product quality, and navigating competitive global SaaS markets. |
Interesting facts Achieved 99.999% uptime, partnered with notable NGOs for sustainability and employee welfare, and maintains ISO 27001 and PCI DSS certifications. |
Risks and strategy Manages technology, operational, and market risks through strong governance, robust security measures, and continuous product innovation. |
