| Visa and Consular Services | End-to-end visa application processing, biometric data collection, consular services, document attestation, passport services, and value-added services like courier, insurance, premium lounges. | Exclusive contracts, strong government relationships, proprietary technology platforms, global footprint and regulatory compliance expertise. | Government-to-Government (B2G) contracts with embassies, consulates and ministries of foreign affairs. | Value-added services, biometric enrollment, and premium citizen services generate higher margins. | 1653 | 75 | Fee-based service contracts primarily from governments and diplomatic missions, with fixed and volume-based pricing from visa application centers. | Long-term service contracts with exclusive geographic rights, priced per application or service unit on agreed tariffs. | Increasing global travel demand, visa outsourcing trend, multi-year exclusive government contracts and acquisitions like iDATA. | Spain Visa Services, Slovakia Global Visa Contract, Indian Visa Application Centres, Italy Visa Processing, Cyprus Visa Services, iDATA Turkey operations |
| Digital Services | Financial inclusion services, Aadhaar Seva Kendras, citizen-centric e-governance services, assisted digital services and loan origination and distribution. | Established partnerships with UIDAI, robust service network with 1.5 lakh+ touchpoints, government endorsements, scalable technology. | Government agencies, financial institutions, rural and urban citizens (B2G and B2C mix). | High margin electronic services, e-governance initiatives and efficient business correspondent operations. | 568 | 25 | Revenue from service fees, transaction-based commissions, registration fees and support charges in digital banking and government service programs. | Fee-for-service, commission-based and government contract payments; ongoing service agreements. | Government initiatives for digital inclusion, Aadhaar enrollment programs, expanding citizen services and rising digital adoption. | BLS E-Services Digital Touchpoints, Business Correspondent Network (Zero Mass, Starfin), Aadifidelis Solutions Loan Distribution |
